Use our super easy online portal to get started or call our enrollment specialist at (833)300-7737 or jump on our chat feature on the website and we will talk you through the process.
As long as we've received your order & payment by Friday before 8 pm MT you will receive your order on Sunday. You can also start on Wednesday evening if you place your order by 8 pm MT Monday. You can also opt to start at a future date using our online calendar located in your account area.
You will receive a welcome email and a confirmation email once your order has been processed. The confirmation email will have your order and the amount you are being charged, this is a subscription based service. Be sure to check the order confirmation for accuracy and let us know if anything is incorrect.
We sure do! Send your refer a friend link which is available via your account to anyone interested in signing up, feel free to also share on social media. When anyone signs up using your link a $25 store credit will be automatically added to your account for every person!
If you have any questions about signing up, please feel free to email firstname.lastname@example.org, jump on the online chat or just give us a call at (833) 300-7737.
We deliver all throughout Denver, Aurora, Longmont, Boulder, Parker, Lakewood and many other areas including Castle Rock. If you have any questions regarding delivery areas please email email@example.com
Our highly trained logistics team delivers four times a week, we deliver directly to your door. We deliver to residential buildings every Sunday and Wednesday evening, and office buildings Monday & Thursday mornings.
Typically your driver will arrive between 3 pm & 10 pm Sunday & Wednesday evenings, we try and remain as consistent with delivery times as possible. For office building deliveries food will arrive between 8 am and 12pm Monday & Thursday mornings.
If you live in a gated community you will need to add us to your guest list or provide us with an access code to successfully deliver your food. It is the member's responsibility to provide us with access if the driver cannot enter the community at the time of delivery the driver must continue with their route as each driver has many deliveries to be made in a short period of time. A driver is not permitted to return to a stop after the initial failed delivery attempt. Thus, if access is not granted upon arrival, no credits will be issued for the missed delivery.
If you live in an apartment building that requires front desk/call box access it is the member's responsibility to ensure your driver is granted access upon arrival. If the driver cannot enter the building to complete delivery, they will have to leave and continue their route as each driver has many deliveries to be made in a short period of time. A driver is not permitted to return to a stop after the initial failed delivery attempt. Thus, if access is not granted upon arrival, no credits will be issued for the missed delivery.
While our drivers will be consistent with delivery times, there are factors beyond our control, such as weather and traffic, that can lead to delays. Please be patient and rest assured delays are not commonplace and our driver will be at your doorstep shortly!
There may be several reasons why you would not receive a delivery. Non-payment, a scheduled hold, our driver could not access your home or an unforeseen delivery delay due to an uncommon and unavoidable circumstance. If you feel you have missed a delivery in error please call (833) 300-7737, email firstname.lastname@example.org or use the online chat system and a customer service representative will speak to you asap.
While your driver will be consistent with their delivery times, no specific time request can be accommodated as each driver has a set route that is mapped via satellite tracking taking into account real-time weather and traffic. Drivers are not permitted to change the order of their route on any given night.
Your driver does not work off tips and is not expecting to receive them. However, if you feel your driver's service is exceptional, tips are surely appreciated.
We now issue all our deliveries in cooler bags with ice packs. All food should be refrigerated upon receipt. If you aren't going to be home to receive your delivery please let us know ahead of time. There is a $5 deposit for each cooler, every time a cooler is returned you will receive the $5 back to your account, please leave all used bags and ice packs at your door for each delivery and your driver will collect. Please refer to our current covid protocols on our FAQ page in regards to this.
Please contact us at (833) 300-7737 or email email@example.com for any delivery issues. Please do not relay any delivery or customer service related questions to your driver. All inquiries and instructions must be relayed through customer service.
You can pause, skip, change your plan and update your billing info via your online account. If there's anything specific you'd like to change call (833) 300-7737, jump on our online chat or email firstname.lastname@example.org. All orders and changes must be received by 8 pm on Friday to be eligible for deliveries on Sunday evening and Monday morning. Or 8pm Monday for Wednesday evening & Thursday morning deliveries.
No problem you can pause, skip days and change your plan directly via your online account. If there's anything specific you'd like to change call (833) 300-7737, jump on our online chat or email email@example.com. All orders and changes must be received by 8 pm on Friday to be eligible for deliveries on Sunday evening and Monday morning. Or 8pm Monday for Wednesday evening & Thursday morning deliveries.
Although we do not offer any refunds you can cancel your subscription at anytime by emailing firstname.lastname@example.org. You can also pause your account if you have an active order we will continue to deliver until it is fulfilled and you will no longer be charged recurring.
We accept all major credit and debit cards which are securely processed via Stripe. We are a subscription based service and all subscriptions will renew when you have one delivery left on file to ensure there is no interruption in your deliveries.
Our meals are very low in sodium. Only moderate amounts of all-natural Kosher sea salt. This makes our meal plans perfect for those with high blood pressure.
Indeed we do! Our Paleo plan is gluten-free. Our Paleo pancakes, baked goods, and breaded items are all prepared with a groundnut meal in place of flour. For members with severe gluten intolerances, we will simply exclude these items to exclude any potential for factory cross-contamination.
Variety is the spice of life, we have two options: 1) You can personally choose your meals from an ever-changing selection, simply log into your account by 8 pm Friday or Monday for a Sunday & Wednesday delivery respectively and select your meals, these will then be delivered on the selected delivery day. 2) Don't choose your meals and let the chef select. If you opt to do this all the meals will be chosen based on your allergies and dislikes, so you'll always receive the meals you enjoy.
We allow five complimentary exclusions at no cost to you. Six + exclusions are charged at $10/wk for each additional exclusion. Please be aware the more dislike you add the more limited the meal selection becomes.
Absolutely! All of the ingredients used in our meals are non-GMO, free of hydrogenated oils, modified starches, high fructose corn syrups, man-made dyes, preservatives, white flour, white sugar & table salt. All of our meats are no hormones or antibiotics used and humanely raised. Our produce is always fresh daily! Additionally, our seafood is always wild-caught.
Our meals are all natural, free of preservatives and are on your doorstep within hours of being cooked. Our meals will last a maximum of 4 days in the refrigerator and do freeze extremely well.
No, all our meals are cooked fresh and delivered within hours of being prepared.
Our meals are designed to be heated in the microwave since they already arrive fully cooked. Keep in mind, though, that microwaves, unlike people, are NOT created equal, so some may require shorter or longer heating time than others. You know your microwave best, so you may want to try out your first meal assuming an average cooking time (a little under 2 minutes) and then adding to that time as you see fit.
Each of our menus is designed with a specific goal in mind. On each meal plan page, there is a description of what each menu was designed for. If you are unsure of which option is right for you, give us a call at (833) 300-7737, and one of our enrollment specialists will point you in the right direction.
You can add cold brew coffee from Moonshine Coffee Co. And our homemade protein desserts and treats.
Our system does it all, you are charged $5 per cooler bag before delivery, just leave them on your doorstep every Sunday & Wednesday evening and when they are collected and scanned back into our system you are credited back the $5. Easy!
Yes we are certainly delivering, we are providing a service to the community in this difficult time. Our main concern is the health of our employees and clients and we are taking extra precautions during this time and doing what every good food business should be doing x10. We are ensuring staff wear gloves at all times, continually wiping down surfaces and equipment, and staff are not allowed on site if sick. At this time we won't be delivering in the reusable coolers, we'll just be using paper bags, we cannot risk collecting coolers every week for the safety of you and our employees. If you have any questions about our processes during this time feel free to reach out, we are happy to help.
Over the weekends our staff have limited availability to chat, email and phone. If you place a cancellation request before your order renews over the weekend your full cancellation will not be processed until Monday if any refunds are due these will be processed at this time also.
While issues with meals are very rare, due to the amount of meals we produce every now & again something may slip through the net. If this happens to you please reach out and we will be more than happy to credit you appropriately for any errors, but you MUST send pictures with your email for every error else we unfortunately cannot assist, no expectations. This is for our records, also so we can provide evidence to our suppliers/ software developers if necessary and so we can prevent mistakes happening in the future.
YES IT IS! But there is no long term commitment, just simply cancel via your account before your order renews.