833-300-PREP (7737)
orders@peakfitnessmeals.com
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Frequently Asked Questions

HOW DO I GET STARTED?

Use our super easy online portal to get started or call our enrollment specialist at (833)300-7737 or jump on our chat feature on the website and we will talk you through the process.

HOW SOON CAN I START?

As long as we've received your order & payment by Friday before 8 pm MT you will receive your order on Sunday. You can also start on Wednesday evening if you place your order by 8 pm MT Monday. You can also opt to start at a future date using our online calendar located in your account area.

WHAT HAPPENS WHEN I SIGN UP?

You will receive a welcome email and a confirmation email once your order has been processed. The welcome email will go over how Peak Fitness Meals works and reinforce our policies and procedures. The confirmation email will have your order and the amount you are being charged. Be sure to check the order confirmation for accuracy and let us know if anything is incorrect.

DOES PEAK FITNESS MEALS HAVE A REFERRAL PROGRAM?

We sure do! Send your refer a friend link which is available via your account to anyone interested in signing up, feel free to also share on social media. When anyone signs up using your link a $25 store credit will be automatically added to your account for every person!

DOES PFM HAVE AN EMAIL CONTACT?

If you have any questions about signing up, please feel free to email orders@peakfitnessmeals.com, jump on the online chat or just give us a call at (833) 300-7737.

WHAT AREAS DO YOU COVER?

We deliver all throughout Denver, Aurora, Longmont, Boulder, Parker, Lakewood and many other areas including Castle Rock. If you have any questions regarding delivery areas please email orders@peakfitnessmeals.com

HOW DO I GET THE FOOD?

Our highly trained logistics team delivers four times a week, we deliver directly to your door. We deliver to residential buildings every Sunday and Wednesday evening, and office buildings Monday & Thursday mornings.

WHAT TIME DO DELIVERIES ARRIVE?

Typically your driver will arrive between 3 pm & 10 pm Sunday & Wednesday evenings, we try and remain as consistent with delivery times as possible. For office building deliveries food will arrive between 8 am and 12pm Monday & Thursday mornings.

WHAT IF I LIVE IN A GATED COMMUNITY?

If you live in a gated community you will need to add us to your guest list or provide us with an access code to successfully deliver your food. It is the member's responsibility to provide us with access if the driver cannot enter the community at the time of delivery the driver must continue with their route as each driver has many deliveries to be made in a short period of time. A driver is not permitted to return to a stop after the initial failed delivery attempt. Thus, if access is not granted upon arrival, no credits will be issued for the missed delivery.

WHAT IF I LIVE IN AN APARTMENT BUILDING?

If you live in an apartment building that requires front desk/call box access it is the member's responsibility to ensure your driver is granted access upon arrival. If the driver cannot enter the building to complete delivery, they will have to leave and continue their route as each driver has many deliveries to be made in a short period of time. A driver is not permitted to return to a stop after the initial failed delivery attempt. Thus, if access is not granted upon arrival, no credits will be issued for the missed delivery.

WHAT IF MY FOOD IS LATE?

While our drivers will be consistent with delivery times, there are factors beyond our control, such as weather and traffic, that can lead to delays. Please be patient and rest assured delays are not commonplace and our driver will be at your doorstep shortly!

WHAT IF I DON'T RECEIVE MY DELIVERY?

There may be several reasons why you would not receive a delivery. Non-payment, a scheduled hold, our driver could not access your home or an unforeseen delivery delay due to an uncommon and unavoidable circumstance. If you feel you have missed a delivery in error please call (833) 300-7737, email orders@peakfitnessmeals.com or use the online chat system and a customer service representative will speak to you asap.

CAN YOU DELIVER AT A SPECIFIC TIME?

While your driver will be consistent with their delivery times, no specific time request can be accommodated as each driver has a set route that is mapped via satellite tracking taking into account real-time weather and traffic. Drivers are not permitted to change the order of their route on any given night.

SHOULD I TIP MY DRIVER?

Your driver does not work off tips and is not expecting to receive them. However, if you feel your driver's service is exceptional, tips are surely appreciated.

WILL FOOD SPOIL IF LEFT OUTSIDE?

We now issue all our deliveries in cooler bags with ice packs. All food should be refrigerated upon receipt. If you aren't going to be home to receive your delivery please let us know ahead of time. There is a $5 deposit for each cooler, every time a cooler is returned you will receive the $5 back to your account, please leave all used bags and ice packs at your door for each delivery and your driver will collect.

WHO DO I CONTACT FOR DELIVERY ISSUES?

Please contact us at (833) 300-7737 or email orders@peakfitnessmeals.com for any delivery issues. Please do not relay any delivery or customer service related questions to your driver. All inquiries and instructions must be relayed through customer service.

HOW DO I MAKE CHANGES TO MY ACCOUNT?

You can pause, skip, change your plan and update your billing info via your online account. If there's anything specific you'd like to change call (833) 300-7737, jump on our online chat or email orders@peakfitnessmeals.com. All orders and changes must be received by 8 pm on Friday to be eligible for deliveries on Sunday evening and Monday morning. Or 8pm Monday for Wednesday evening & Thursday morning deliveries.

I'M GOING ON VACATION

No problem you can pause, skip days and change your plan directly via your online account. If there's anything specific you'd like to change call (833) 300-7737, jump on our online chat or email orders@peakfitnessmeals.com. All orders and changes must be received by 8 pm on Friday to be eligible for deliveries on Sunday evening and Monday morning. Or 8pm Monday for Wednesday evening & Thursday morning deliveries.

WHAT IS YOUR CANCELLATION POLICY?

Although we do not offer any refunds you can cancel your subscription at any time by contacting us directly (833) 300-7737, jump on our online chat or email orders@peakfitnessmeals.com. You can also pause your account if you have an active order we will continue to deliver until it is fulfilled and you will no longer be charged recurring.

WHAT ARE MY PAYMENT OPTIONS?

We accept all major credit and debit cards which are securely processed via Stripe.

ARE PEAK FITNESS MEALS LOW IN SODIUM?

Our meals are very low in sodium. Only moderate amounts of all-natural Kosher sea salt. This makes our meal plans perfect for those with high blood pressure.

DO YOU HAVE GLUTEN FREE MEALS?

Indeed we do! Our Paleo plan is gluten-free. Our Paleo pancakes, baked goods, and breaded items are all prepared with a groundnut meal in place of flour. For members with severe gluten intolerances, we will simply exclude these items to exclude any potential for factory cross-contamination.

DO I CHOOSE FROM A SET MENU?

Variety is the spice of life, we have two options: 1) You can personally choose your meals from an ever-changing selection, simply log into your account by 8 pm Friday or Monday for a Sunday & Wednesday delivery respectively and select your meals, these will then be delivered on the selected delivery day. 2) Don't choose your meals and let the chef select. If you opt to do this all the meals will be chosen based on your allergies and dislikes, so you'll always receive the meals you enjoy.

WHAT IF I HAVE ALLERGIES OR DISLIKES?

We allow five complimentary exclusions at no cost to you. Six + exclusions are charged at $10/wk for each additional exclusion. Please be aware the more dislike you add the more limited the meal selection becomes.

ARE PEAK FITNESS MEALS NATURAL?

Absolutely! All of the ingredients used in our meals are non-GMO, free of hydrogenated oils, modified starches, high fructose corn syrups, man-made dyes, preservatives, white flour, white sugar & table salt. All of our meats are no hormones or antibiotics used and humanely raised. Our produce is always fresh daily! Additionally, our seafood is always wild-caught.

HOW LONG DO THE MEALS LAST?

Our meals are all natural, free of preservatives and are on your doorstep within hours of being cooked. Our meals will last a maximum of 4 days in the refrigerator and do freeze extremely well.

DO YOU SERVE FROZEN MEALS?

No, all our meals are cooked fresh and delivered within hours of being prepared.

HOW DO I HEAT UP MY MEALS?

Our meals are designed to be heated in the microwave since they already arrive fully cooked. Keep in mind, though, that microwaves, unlike people, are NOT created equal, so some may require shorter or longer heating time than others. You know your microwave best, so you may want to try out your first meal assuming an average cooking time (a little under 2 minutes) and then adding to that time as you see fit.

HOW DO I KNOW WHICH PLAN IS FOR ME?

Each of our menus is designed with a specific goal in mind. On each meal plan page, there is a description of what each menu was designed for. If you are unsure of which option is right for you, give us a call at (833) 300-7737, and one of our enrollment specialists will point you in the right direction.

WHAT ELSE CAN I ADD TO MY PLAN?

You can add cold brew coffee from Moonshine Coffee Co. And our homemade protein desserts and treats.

HOW DO YOU TRACK COOLER BAGS?

Our system does it all, you are charged $5 per cooler bag before delivery, just leave them on your doorstep every Sunday & Wednesday evening and when they are collected and scanned back into our system you are credited back the $5. Easy!